Terms & conditions

1. Scope and definition 

 

1. These general terms and conditions (the "Terms") will apply to all non-trading natural person when accesing the e-shop www.eshop.tecnifibre.com (the "Website") or place orders to purchase, for personal use only, any of the products on the Website (“you”). 

2. Any reference to "we"/"us" in these Terms is a reference to Tecnifibre, which is a trading name of Tecnifibre S.A. located at Route Départementale 307, 78810 Feucherolles, France (Registration number: 315 765 651).  

3. Please read these Terms carefully before using the Website and placing your order. By ordering products from the Website, you agree to be bound by these Terms. Do not use the Website unless you wish to be bound by these Terms because, by continuing to use any part of the Website, you confirm your acceptance of these Terms. We recommend that you keep a copy of these Terms for future reference. 

4. These Terms are applicable to all orders delivered in Germany, Portugal, Austria, Spain, the Netherlands and Belgium. 

 

2. Registering for a personal account 

 

1. In order to order products on the Website, you should register for a personal account. 

2. To register, you must supply us with the following information via the online registration form: your forename, surname and, email address. Once you click on the 'Register' button, this information will be stored in our customer database. We will only use the stored data in accordance with our Privacy Policy, which can be accessed here. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered. 

3. After registering for a personal account, you will automatically be sent an email that your account has been created. Your email address will act as the user ID for your account. During the registration process you will be asked to create your own password. You will be given the opportunity to change the password when you log in to your account. You must keep your user ID and password confidential at all times, and not make them available to any other person. You agree to comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of your account or if your account becomes available to an unauthorised person. 

4. Without prejudice to our other rights and remedies we may suspend your access to the Website without liability if, in our reasonable opinion, such action is necessary to safeguard the Website. You will be responsible for any misuse of your user ID and password, including the placing of any order. 

 

3. Our contract 

 

1. All orders are subject to availability and will not constitute a binding contract of sale until accepted by us. As soon as this offer is accepted by us by sending an Delivery Email (as specified below), your order forms a binding contract of sale between you and us as further set out at clause 4 below. 

2. Purchases made on the Website must be for your personal or gift use and are not to be used for re-sale, commercial purposes or any other commercial benefit. We reserve the right to refuse orders for multiple quantities of an item ordered by you or ordered to any one postal address. 

3. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. 

 

4. The order process

 

1. You may select items from our range of products, details of which will be added to the "Shopping Bag" by clicking on the 'Add to Shopping Bag' button. By clicking on the 'Proceed to Checkout' button, you initiate the checkout process for the products added to the Shopping Bag. By clicking on the 'Pay now' button you submit an offer to buy the products in the Shopping Bag and agree to pay for those items. Before placing an order you can view and amend your order details at any time by clicking on the 'Shopping Bag & Checkout' button. 

2. When you place your order to purchase products from the Website, we will automatically send you an email confirming receipt of your order and containing your order reference (the "Confirmation Email"). We recommend that you print out the Confirmation Email and keep it for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received the order. 

3. Our carrier will notify you (by email or SMSof the successful processing of your order (the "Delivery Email"). If only part of the Products are available, they will be sent to you in accordance with these Terms, and you will only pay for the Products delivered. Please note that your bank account will be debited at the time of order confirmation.  In case of missing products, they will be refunded to you within 8 working days. 

4. It is your responsibility to keep copies of the documents concerning your order (the Confirmation Email, the Delivery Email, these Terms, and any other useful document). In addition, if the amount of your order exceeds 120 euros, we will keep a copy of your order in our files for the period of time required by law. During this period, you may request a copy of your order at any time. In this case, we reserve the right to charge you for the costs of retrieving and sending the requested document. 

 

5Delivery times 

 

1. The estimated delivery date will usually be within eight (8) to fifteen (15) days (i.e. excluding Saturday, Sunday and public holidays) of sending you the Delivery Email.  

It may take slightly longer to deliver products to very remote areas. We will endeavour to deliver all products you have ordered as specified on your Delivery Email. 

2. Even if we do our best to deliver your products within the time limits defined above, delivery dates are only estimates. Dispatch dates are not guaranteed and should not be relied upon. However, the maximum period of thirty (30) days from the date of receipt of the Delivery Email is guaranteed. 

3. In the event that we become aware that we are unable to meet the original estimated delivery time stated in the Delivery Email, we will notify you of this as soon as possible and at the same time and without us being liable to you we will specify a new estimated delivery timebeing however specified that you can cancel your order if the total delivery time exceeds thirty (30) days. To cancel your order, you must send us an email via the contact form https://eshop.tecnifibre.eu/contacts/. We will then re-credit the credit card used to place the order, within fourteen (14) days of receipt of the email notifying you of the cancellation. 

4. If your order has not been received within our specified timescales, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, please contact us and we will do our best to assist. All delivery timescales are subject to delays caused by seasonal or busy periods, weather and other unforeseen circumstances, though we will do everything we reasonably can to get your order to you on time. Please note that during exceptionally busy periods (e.g. Christmas), or when the weather is particularly inclement, please allow an additional day before raising a query. 

5. Where you have ordered multiple products, we may sometimes need to deliver your products in more than one delivery. 

6We draw your attention to the need, upon receipt of your package to check its general condition. You will be responsible for the package and its contents once it has been handed over to you. In the event of a problem (open package, empty package, damaged contents), you must refuse the package and contact our Customer Service to report the problem and the reason for the refusal. We inform you that in case of missing without reservation issued, Tecnifibre can not be held responsible and we can not guarantee a refund. 

7. Delivery is made by post to the delivery address that you have given on your order form. We are not responsible if that delivery address is incorrect or incomplete. 

 

6Prices and delivery charges 

 

1. All of the prices listed on the Website include the currently applicable statutory value added tax. 

2. The prices shown on the Website are stated in euros and exclude delivery charges. Despite our best efforts, a small number of the products on our Website may be mispriced. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product's correct price is higher than our stated price we will, at our discretion, either contact you for instructions before shipping the products, or cancel your order and notify you of such cancellation. 

3. Our delivery Standard delivery are charged of €5,95. 

4. Where you order multiple products, you will only be charged one delivery charge. 

 

7. Payment 

 

1. Payment for your products must be made via credit or debit card, as specified on the payment page. 

2. The full payment price, including delivery charges and any additional charges for services you may have ordered, will be debited from your card upon the order confirmation. We will only deliver the products to you if your payment is effective. 

3. You confirm that the credit or debit card that is being used is yours. All credit or debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be responsible for any delay or non-delivery. We will send you an email to inform you of the refusal. Your order having been unsuccessful, we invite you to place a new order on the Website. 

4. Your banking data will be processed securely by our payment service provider in accordance with the applicable regulations. The coordinates of the credit card used for your orders' payment may be registered in all security. The cryptogram on the back of your card is systematically required to use the card for any future purchase, and you may delete it at any point from the list recorded for the final payment. 

 

8. Invoicing 

 

We reserve the right to issue or provide electronic invoices, and you agree to this method of invoicing. Your invoice will be accessible by logging into your account in the section "My Account" > "My Orders" > "View" > "Print Invoice". 

 

9Right of withdrawal (partial or total return) 

 

1. You can only return to us products which have been purchased directly through this Website. We reserve the right to refuse the return of products that have not been returned in accordance with the provisions of this Article 9 and we may ask you to pay the transport costs for the return of each item to the delivery place indicated. 

2. If for any reason you are not happy with your products, please follow our Returns Procedure, so that we can assist you in the refund of your order. We reserve the right to reject the return of products which are not returned in accordance with our Returns Procedure and we may request that you pay for the shipping of such products back to you unless the products are faulty, not as described or otherwise not of satisfactory quality. Our Returns Procedure does not affect your statutory rights. 

3. As a consumer, you have legal rights in relation to products purchased from us that are faulty or not as described. We are also under a legal duty to supply products that are in conformity with these Terms. These legal rights are not affected by your right of return and refund described above or anything else in these Terms.  

4. Returns Procedure 

A. Right of Return 

You have the right to cancel your purchase and return any purchased products without giving any reason. This right lasts until fourteen (14) days after the day on which you (or a person indicated by you) acquires physical possession of the products. If you order multiple products and they are delivered on different days, the fourteen (14) day period during which you can cancel your purchase without giving any reason will commence on the day after you receive the last product.  

If you wish to exchange your products, your exchange will be treated as a return, you will be refunded in accordance with this clause and you should place a new order for the replacement products. 

To exercise your right to cancel, you must inform us of your decision to cancel by using the return form accessible in your Confirmation Email or by making a request via the online form made available herehttps://eshop.tecnifibre.eu/contacts/   

You must submit the form or send your message before your right to cancel expires. We will send you an acknowledgement of your cancellation via email.  

We invite you to reuse the packaging your order was shipped in to proceed with the return. Please return your articles in mint condition, without them being worn or washed and with the packaging still sealed, if any. The sole of the shoes has to be clean and intact. All of the packaging (plastic, boxes), accessories, user manual have to be returned and product labels must be attached to the items as sold.  

You will get a refund as soon as our quality services receive and check your parcel. All items not complying with our return policy will be returned to you without refund. 

B. Effects of Cancellation 

If you cancel your purchase in accordance with the "Right of Return" section above, we will reimburse to you all payments received from you, including the cost of standard delivery.  

Your refund will be processed and paid no later than fourteen (14) days after we receive the returned products from you. We may withhold reimbursement until we have received the products back from you. 

Your refund will be paid using the same method of payment as was used by you to pay for the order. 

 

10. Your personal data 

 

1. By entering information on the Website you represent and warrant that you are using your actual identity, and all information you provide is true, accurate, current and complete as at the time you provide us that information. 

2. If you find that the information transmitted is incorrect or no longer valid, it is your responsibility to change it. We will not be liable for any errors that may result in your submission of incorrect information. 

3. You consent to information about the device you use to access the Website being collected and processed for fraud prevention purposes and we may use third parties (and information they provide) to help us prevent fraud or unauthorised access to our Website. 

4. The personal information that you provide to us whilst using the Website will only be collected and used in accordance with our Privacy Policy, which can be accessed by clicking here. 

 

11. Liability

 

1. Nothing in these Terms shall exclude or limit our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from our negligence, or any other liability which cannot be limited or excluded by applicable law. 

2. If we fail to comply with these Terms, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence but we will not be responsible for any loss or damage caused to you where such loss or damage is not reasonably foreseeable to both you and us at the point at which you agree to these Terms (including where the loss or damage results from our breach of these Terms). Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it was contemplated by you and us at the time we entered into a contract with you. 

3. Save as expressly set out herein, all conditions, warranties and obligations which may be implied or incorporated into these Terms by statute, common law, or otherwise and any liabilities arising from them are hereby expressly excluded to the extent permitted by law. That said, this does not affect the terms which are included as a matter of custom as required by the Consumer Rights Act 2015 and we acknowledge that because of that Act we are under a legal obligation to supply products in accordance with the contract, supply products which of satisfactory quality and reasonably fit for purpose and as described. 

4. We only supply the products and Website for domestic and private use. You agree not to use the product or the Website for any commercial, business or resale purposes. We will not be responsible for any business loss (including loss of profits, loss of revenue, loss of contracts or loss of goodwill) that you suffer as a result of our breach of these Terms, use of our Website or our negligence. 

5. This Website is provided by us on an 'as is' and 'as available' basis. We make no representations or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk. 

6. We do not: 

Accept any liability for damage to your computer system or loss of data that results from your use of the Website; 

Guarantee that the content and services on the Website will be available, complete accurate or up to date; or 

Guarantee that the Website will be available uninterrupted and in a fully operating condition nor that the information on the Website itself will be free from errors or omissions (however, we will use reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention). 

7. We are not responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, for example, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers. This condition does not affect your statutory rights. 

8. If an event beyond our reasonable control as described above takes place that affects the performance of our obligations in relation to products ordered from the Website under these Terms with you: 

We will use reasonable endeavours to reduce the impact of any such event on the performance of our obligations; 

We will contact you as soon as reasonably possible to notify you; and 

Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the event. Where the event affects our delivery of products to you, we will arrange a new delivery date with you after the event is over. 

10. You may cancel a contract formed with us which is for the purchase of products by you from the Website affected by an event which is beyond our reasonable control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges. 

11. Whilst we take steps to prevent misuse of our systems, we cannot warrant that the Website will be free of viruses or other malicious code and accept no liability for loss or damage caused from the transmission of such code. We recommend that you always use up-to-date firewalls and anti-virus software to protect your equipment and data. 

12. It is not possible for us to review all websites which are linked from the Website (or link to the Website), and you should therefore take care when following any link. We cannot accept liability for any loss or damage that may be suffered as a result of following any links. 

 

12Availability and use of the Website

    

1. The Website is made available to you on an "as is" basis. In particular, we do not guarantee that the Website will be available without interruption 24 hours a day and in a fully operational manner. For example, access to the Website may be interrupted without notice in the event of technical problems or for maintenance reasons. 

2. It is your responsibility to protect your computer. We will not be liable for any damage that may be caused to your computer, or for the loss of data that may result from the use of the Website. 

3. The customer service is at your disposal for any question at +331 30 54 97 24 from Monday to Friday, from 9am to 1pm and from 2pm to 5pm or via the following form https://eshop.tecnifibre.eu/contacts/.

 

13. Feedback and complaints policy

 

1. We welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please call or email our Customer Services team stating clearly that you are making a complaint. For all additional information or if you have any reason to complain about our service, we invite you to contact us via the following contact form: https://eshop.tecnifibre.eu/contacts/ or by telephone at +331 30 54 97 24 (Monday to Friday from 9am to 1pm and from 2pm to 5pm - toll free number) 

In case a consumer dispute has not been settled after a prior written request to Tecnifibre customer services, you may submit complaints on the dispute resolution platform of the European Commission accessible through the following address: https://ec.europa.eu/consumers/odr/

 

14. Intellectual property rights

 

1. Your use of the Website does not grant you any intellectual property rights in the Website and its content. In particular, you have no rights to our creations protected by copyright, to our designs and models and to our trademarks, nor to those belonging to third parties. 

2. We make the Website available to you solely for your personal, non-commercial use. The content of the Website may not be used for any other purpose whatsoever without our express written permission.

 

15Alteration of service or amendments to the terms

 

We reserve the right to make changes to our Website, policies, and these Terms at any time. Your usage of the Website and your orders will be subject to the policies and Terms in force at the time that you use the Website or that you order products from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).  

 

16. Waiver

 

If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. 

 

17. Governing law and jurisdiction

 

1. Your use of the Website, any purchase by you on the Website of any products and these conditions will be governed by and construed in accordance with Law of the country where the products have been delivered 

2. If any provision of these Terms is determined to be invalid, void or unenforceable for any reason, such provision shall be deemed severable from the rest of the Terms and shall not affect the validity and enforceability of the remaining provisions of the Terms. 

3. TECNIFIBRE is a registered trademark owned by Tecnifbre S.A. 

 

18. Legal Information

    

1. The Website is published by Tecnifibre, S.A. with a share capital of 447,578 euros, having its registered office at Route Départementale 307, 78810 Feucherolles, France, registered with the Versailles Trade and Companies Registry under number 315 765 651. 

2. You may write to our customer service department via the "Contact Us" section accessible on the Website (https://eshop.tecnifibre.eu/contacts/). 

By telephone from Monday to Friday from 9am to 1pm and from 2pm to 5pm on +331 30 54 97 24. 

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